This text is designed to simplify the complexity of the medical center by breaking it down into manageable portions. The reader will be guided not only through the medical, surgical, ancillary and support services, the financial center responsible for accounting, billing, collecting and the ever important budget. The reader should be able to better understand the necessity of quality improvement, patient safety, and accreditation.
This text discusses strategic planning, analysis of the health services environment (internal and external) and lessons on implementation; with additional discussions of organizational capability, deeper treatment of sustainability and corporate social responsibility and more coverage of the sources of organizational inertia and competency traps.
This text articulates the links that exist among strategy, organizational design and behavior, and human resources management: It not only describes human resources functions within organizations but also provides a model of major organizational components that shape the human resources options available for health services managers.
Taking a strategic perspective to human resource management within the health care arena, this book covers topics such as human resources planning, organizational culture and assessment, and the legal environment. Readers will also learn how to manage volunteers, the art and science of recruitment, targeted selection, and hiring techniques, as well as gain insights on job analysis, performance appraisal instruments, and training and development programs.